We decided on Sunday that we would move forward how it is, take the compensation, and get everything happening. We are pretty much over the whole paperwork side of it and really did not want to deal with anymore head against the brick wall moments.
They allowed my to go into the Office on Monday go through it to find out where we had to sign and initial and then take it home to my wife to do the same that evening. The only issue was that I didn't know that the signature had to be witnessed so with no JP available after 6pm at such short noticed meant either a trip to the Courthouse or the local Display Home the next day.
When I got home we went through the Colour selections booklet as the CSO had just put a post-it on the front to tell us to initial and date each page. As we went through it we noticed that there was a post-it on the page for the Laundry Benchtop saying we had to change the finish of it as that finish was not offered in that Brand
Really not happy that we were not contacted about this earlier as it
meant that on Tuesday my wife was at the display home deciding on either
changing the finish or the brand/colour with me on the phone looking at
the colours she wanted help with online (not ideal)She had to leave the Contract's there and they were delivered to Head Office 9am today.
Around 10:30am I walked down to the office and grabbed my copy and headed back to work to scan everything to send to the lender. Got to the Contract page and no copy of our signatures, thought this was strange, called up to ask for a copy that we had signed and told no that will be fine for your lender....
Called the lender, nope need FULLY SIGNED and Witnessed contact (could be a photocopy or scan). Called back Allworth and was told that they had "Gone out of their way to help me get them signed" and that "If you had come into the office with my wife then I would have full signatures". This pretty much got me very upset due to the fact we had not come in on the Friday due to an issue we had not been told about. Rather than go NUTS down the phone I was a little short and ended the conversation.
After having a vent to a work mate I decided it was time to call the GM again to try to get exactly what I needed, I didn't want the full 40 pages all I needed was 1 page........ Spoke to him on the phone, explained that I needed that one or I was going to have to stuff around getting signatures certified etc and basically waste time. He told me he would sort it out and within 20 minutes I had an email with the scanned page I was after.
In that conversation he told me that he had noticed that I was an active member on the HomeOne forum, which I had a bit of a chuckle about as I have been pretty straight about everything I have posted there and on this blog and knew what he has viewed and could view in the future. He did agree with me that the worst part of the journey is usually the Office stage.
I personally hope they ALL builders read Blogs, Forums and very Product Review sites and use them to improve the aspects of the business that customers complain about.
Personally I think there would more than likely only be 2-3 small things that could have been done through the Head Office paper work stage that would have kept me happy and no venting required.
I have my fingers crossed that as soon as we start down the construction phase of the build we will have mostly happy things to report. I know that my 3 year old son is looking forward to seeing Concrete Trucks and "Diggers" at our site, so am hoping we can all have fun from here on in
Soory about all the text, should have some pics to post up in a few weeks
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